Help with accounts
Many people have questions about
Open an account
How to open an account (1:05 mins, Norwegian)
A user with an orderer role can easily open an account themselves in the online bank:
- Go to the menu option Administration – Open account. Select the account type you wish to open
- Under ‘Connection and name’, select the organisation number the account should be connected to
- Under ‘Optional account name’, you can give the account a customised name that will be visible in the online bank
- Check that the address that automatically appears is correct, and change this if you’d prefer another address
- Click ‘Next’, tick to accept the terms and conditions. Select "Open account"
The account is now open. It is ready for use the next working day.
Tip! Remember that you need to assign yourself and other users rights to the new account before it’s visible and can be used.
End customer relationship
We understand that the needs of your business can change over time. If you’re considering ending the customer relationship, we want to ensure a smooth process for you. Read more here.
Close account
Remember to retrieve vouchers and other documentation before you close an account. Most vouchers are deleted when the account is closed, and you will need these for your accounts.
However, statements and annual summaries are available in the internet bank for one year after closure.
How to close an account (1:15 mins, Norwegian)
A user with an orderer role can close an account themselves in the online bank:
Go to the menu option ‘Account’ – ‘Close account’
Select the company, account, date of closure
Select the account number that the balance and interest should be transferred to and click on ‘Next’
The account is now closed
Note! You cannot close the last account, you need to terminate the customer relationship with the company. You can read more about this here
Would you like to close your customer account?
If you wish to close the last account, this means that the entire company’s customer relationship must be closed.
We understand that the needs of your business can change over time. If you are closing the last account/customer relationship, we want to ensure a smooth process for you.
Select the one you need:
Appendices
How to find vouchers (2:43 mins, Norwegian)
How to do it:
In the main menu, select Accounts - New account information and click on New Account information/Recent transactions
Select the relevant account and date and click ‘Display overview’
Find the relevant payment, click on the magnifying glass under ‘Voucher’
Tips! In the archive you’ll also find a number of vouchers. You’ll find the archive under Payments in the main menu.
Under the tab Incoming payments select Archive. Select message type, account number, period and click ‘Search’.
I can’t find the year-end statement
There may be several reasons why you cannot find year-end statements:
- Year-end statements are only produced if earned interest exceeds NOK 1. If earned interest is under NOK 1, you can use the last statement for the year. This also shows the balance and earned interest in the same way as the year-end statement.
- For customers with account systems, only year-end statements for MCA and GCA accounts are produced. This means that no year-end statements are produced for operating accounts related to the account system.
- If you cannot find the year-end statement you can get in contact with your administrator. You can see who your administrator is on the right hand side of the online bank’s home page.
Year-end account statement
How to find the annual task (1:28 min)
How to find year-end account statements:
Click the information button (i) in the top right-hand corner of the online bank and select Archive
Select message type Account statement/Year-end statement
Select the account number and period and then click ‘Search’
In the archive you’ll find annual statements going back 10 years.
Loans in DNB Finance
An administrator can download year-end statements under Year-end statements. These year-end statements become available in the archive during week 4.
Foreign currency loan/Margin-based loan
An administrator can download year-end statements under Year-end statements. These year-end statements become available in the archive during week 2.
Annual loan statement
Only administrators in the corporate online bank can retrieve year-end statements for loans. You can see who the administrators are on the right hand side of the online bank start page.
How to find the annual task (1:26 min)
The administrator will find the annual loan statements in the archive:
Click the information button (i) in the top right-hand corner of the online bank and select Archive
Select message type Year-end statement (not Statement/Year-end statement)
Select the organisation number, period and click Search
In the archive you’ll find annual statements going back 10 years.
Credit cards - DNB Corporate Mastercard
Year-end statements are only produced for cardholders with personal liability and who have activated the partial payment option. The year-end statement is sent to the cardholder by regular post.
If you have any questions, get in contact with DNB Corporate Mastercard on tel: 21015001 or email: kundeservice@corporatemastercard.no
Defined-contribution pension/occupational pension - DNB Liv
Information is retrieved from the customer portal to DNB Liv via Other services - Pension and personnel insurance - Administer agreements. These year-end statements become available during week 4.
How to do it:
Select Reports on the left side in the menu, select Type of report and click on Invoice history/Statement.
Select desired format and date range
Click Create report
NB! The portal is only available for customers who have a pension or personnel insurance with us. If you have any questions or need help with access, you can contact DNB Liv at 915 04800 (08:00-18:00)
Factoring
The year-end statement for factoring is sent by regular post and is not available in the online bank.
Equity trading service/Euronext Securities Oslo (VPS)
All users can download the year-end statement under Other services - Investor services - Mailbox. These year-end statements become available in the archive during week 8.
Can’t get access?
Mutual funds
All users can download the year-end statement via Archive - Year-end statement. These year-end statements become available in the archive during week 3.
If the statements are not shown here, they will be sent by regular post as soon as they are produced.
Guarantees
These year-end statements become available in the archive in the online bank during week 4.
If the statements are not shown here, they will be sent by regular post as soon as they are produced.
NB! The year-end statement is only available to administrators. You’ll see who is an administrator on the right hand side in the online bank.
Accounts in other countries
Countries outside of Norway that produce year-end statements send these out by regular post.
If you need help with foreign accounts you’ll find contact information here:
travel insurance
The year-end statement for travel insurance is sent by regular post and is not available in the online bank.
Other year-end statements
Year-end statement
Useful information:
- Annual statements are NOT produced in sub-accounts in a corporate account system. The bank only calculates interest on the top account, and this is the only one a year-end statement is produced for
- Year-end statements are only produced for Norwegian accounts
Note: Year-end statements are only produced if earned interest exceeds NOK 1. If earned interest is under NOK 1, you can use the last statement for the year.
Select which annual statement you’re looking for:
Bank statements
In the corporate online bank you can retrieve account statements from DNB accounts in Norway, Sweden, Denmark, Finland, England and Germany:
Individual account statements:
You’ll find statements in the corporate online bank under the main menu ‘Account’ – ‘Account statements’.
Here you’ll find statements going back 18 months.
More account statements:
Go to the menu option Account - Statements. Here you can select the desired range and tick all the statements. These will open in a separate tab with all of the statements together.
Older account statements:
You can retrieve account statements going back up to 10 years in the archive.
Go to ‘Account’ – ‘Archive’, select ‘Account statements’/‘Year-end statements’ in the drop-down menu.
Tips! If you can’t find the account statement it may because you don’t have access to the account. Administrators in the online bank can assign rights to accounts.
Select what you’re looking for:
Balance
To check multiple accounts at the same time, go to the menu option Accounts - New Account Overview/Recent transactions.
The balance is also available at any time in the mobile banking app DNB Bedrift.
Registered payments
When you’ve registered an outgoing payment in the online bank, you’ll find these by going to the menu option Payments - Payment overview. Here you’ll find registered payments that are due.
How to find an overview of outgoing payments (2:35 mins, Norwegian)
How to do it:
Go to Payment - Payment overview
Select the account from the drop-down menu. Enter the desired search criteria.
Click on Search
Tip! If you leave the search criteria blank and click ‘Search’, you’ll see all payments which are due.
Payment overview
When a payment is complete, it will appear under History - Payments Summary. You will find these by going to the menu option Payments – Payment overview - History in the online bank. Here you’ll find payments going back up to 2 years.
How to find an overview of outgoing payments (2:35 mins, Norwegian)
How to do it:
Go to Payments - Payment overview - History
Select the account from the drop-down menu. Enter the desired search criteria.
Click ‘Search’
Tip! If you would like to specify your search, select Advanced search so you can enter more search criteria. Please note that you can only search for three months at a time.
Overview of outgoing payments
Is it regarding a registered or completed payment?
To PDF/To Excel/To CSV file
If you would like to print or export the information you can do this in the following ways:
Find the desired period and account(s)
Print: . Select Print at the top of the page, find the right printer
To PDF: . Select Print at the top of the page, find the printer called e.g. ‘Microsoft to PDF’
To Excel: . Select To Excel at the top of the page
To CSV file: . Select To CSV file at the top of the page
Overview of transactions
How to find recent transactions (2:08 min)
How to do it:
In the main menu, select Account and click on New Account information/Recent transactions
Select the relevant account and date
Click on Display overview
Here you’ll be able to search transactions from up to the previous two years, although the maximum search period is one year at a time.
Would you like account information in another format?
Select what you’re looking for:
Open a security deposit account
A security deposit account is set up by the landlord. Please note that both landlord and tenant must be, or become, customers of DNB before the account is opened.
How to create a deposit account (1:05 min)
A user with an orderer role in a landlord’s online bank can open an account, to do this:
Click on Accounts – Open Account. Select Security deposit account and Open a security deposit account
Fill out the information in the form and click NextRead through the order summary and the terms and conditions for the security deposit account.
Tick to confirm that you have read and understood the terms and conditions, click Confirm to complete the set-up
The account will now be opened
I’m a landlord
How to close a security deposit account (2:18 mins, Norwegian)
How to do it:
Select ‘Account’ – ‘Close account’
Select Security Deposit Account - Close Security Deposit Account. Fill out the information in the form and click Next
Read through the summary of the closure and click Confirm to complete the closure
We’ll contact the other party and inform them that a closure has been requested
Tip! If both parties send in a closure form, the closure process will be quicker
I’m a tenant
How to close a security deposit account (2:04 mins, Norwegian)
How to do it:
Select ‘Account’ – ‘Close account’
Select Security Deposit Account - Close Security Deposit Account. Fill out the information in the form and click Next
Read through the summary of the closure and click Confirm to complete the closure
We’ll contact the other party and inform them that a closure has been requested
Tip! If both parties send in a closure form, the closure process will be quicker.
Close a security deposit account
When the tenancy is over, the landlord and tenant can close the security deposit account in the online bank.
Are you the tenant/lessor and a retail customer , use this form.
Video: How to close a deposit account
Useful information:
Security deposit accounts must be closed by a person with an ordering role in the online bank.
Both the landlord and tenant should confirm any claims against the deposit by submitting forms with the same amount.
When we have received both forms, the money will be transferred to the tenant’s account after 1-2 working days.
Are you a landlord or a tenant?
Disagreement over division of amount
If the landlord and tenant cannot agree on the division, both parties must send in a form from the online bank.
Here is the information you’ll need to include:
For landlords:
- security deposit account number;
- date tenancy ended;
- outstanding amount, outstanding overdue rent and periods it applies to;
- landlord’s account number to receive payment of rent;
- account number for disbursement of claims to landlord.
For tenant:
- security deposit account number;
- date tenancy ended;
- division of the deposit amount;
- account number for any disbursement of the deposit amount to the tenant;
- the bank will send written notice to the other party with a deadline.
Deposit dispute
When the landlord starts the process by submitting a tenancy termination first, the tenant receives a 5-week notice period for documenting paid rent or to file a case with the Rent Disputes Tribunal. For claims of damages, the deadline is 2 weeks. If there is no response, the case is referred to the Rent Disputes Tribunal.
When the tenant starts the process, the landlord gets a 5-week notice period for submitting claims. In the event of a claim for outstanding rent, the case is reversed, and the tenant is given 5 weeks to document the payment or raise a case with the Rent Disputes Tribunal. In the event of any claim for damages, the landlord must obtain acceptance or raise a case with the Rent Disputes Tribunal by the original deadline.
Tip! Both the Lessor and the Lessee must be/be a customer of DNB in order to open an account. Select the suitable option:
A bank confirmation is a confirmation of, for example, an account and/or customer relationship.
- Bank confirmation is ordered in the online bank (Norwegian/English).
- The confirmation can be sent digitally or by post.
- The processing time is approximately 1-2 working days (digitally).
- The confirmation is given free of charge (NOK 0)
If you need a bank or account confirmation for your own customer account, you can start a chat when you’re logged in to the online bank and an adviser will help you.
Continue saving with fixed-rate deposit scheme
If you would like to continue saving in fixed-rate deposit scheme, you need to open a new account and a new fixed-rate agreement. This can be done by a user with an orderer role in the online bank in the following way:
Click on Accounts – Open Account, select Fixed rate deposits
Fill out the information in the form and click Next. Read through the order summary and the terms and conditions for the fixed-rate deposit scheme
Tick to confirm that you have read and understood the terms and conditions, click Confirm to complete the set-up
The account is now open
Tip! In order to be able to charge the previous fixed-rate deposit account, rights must be granted to the account. This is done under Administration and Account rights.
Upon expiry of a fixed interest deposit, the account will be credited with the interest from the fixed interest period and converted into an investment account. If you don’t want to renew the fixed interest deposit, you don’t need to do anything.
Would you like to continue saving in a fixed-interest deposit scheme?
Most businesses need at least one account, namely a corporate current account. To get a better overview it can be worth opening several accounts so you can create your own system.
We also have account types for people with other requirements.
How to move share in ordinary VPS accounts to DNB?
Check if your share are registered in an ASK (share savings account) or in an ordinary VPS account. This answer applies to share purchased in an ordinary VPS account:
It is the bank/broker with whom you have the shares in today’share to DNB.
For example, if you have the shares in Nordea, Nordea is your account manager. You must contact the account manager where the shares are responsible for moving the shares.
You can use a transfer authorisation that is available on our website. The signed authorisation will then be sent to the bank/broker you are to transfer the shares from.
Remember to ask your account manager for the correct postal or email address for submitting the authorisation.
You’ll find a transfer authorisation for businesses and private individuals here
User roles, rights and authorisation
If you have administrator access in the internet bank, you can create new users yourself.
You’ll see who is an administrator on the right of the corporate online bank’s home page.
How to do it:
- Log in to the corporate online bank
- Click on Administration – Manage: Manage users
- Click on "Add new user".
- Here are four steps you need to complete to create a new user in the online bank
Add a user who is not certified?
If the user you’re trying to add is not legitimated in DNB, you’ll get an error message saying “This person hasn’t been identified at DNB”. If so, the person in question must be identified with us before a new user can be created.
Follow status:
Normal user is added automatically, you add an administrator or ordering requires a signature, you can follow the status under ‘Ongoing processes’.
First you need to add the person as an ordinary user, see “Add new user” above.
When the user has been created, you can request that the person be assigned roles such as administrator and/or orderer.
How to do it:
- Go to ‘Administration’ in the main menu. Below the tab ‘Buy and order’, choose ‘New, change, delete user’
- Then tick “I want a user to be given administrator/orderer access (requires signature)”
- Enter the user ID of the user you want to change.
- When you have filled out the form you will receive a receipt for what you have ordered and the agreement will be sent out for eSigning, normally within one working day
Tip! If you don’t know the user ID of the user you want to change, you’ll find a list of users by going to ‘Administration’ - ‘Privileges’ - ‘Manage users’.
How to change users (1:27 mins, Norwegian)
Administrators in the online bank can delete a user in the online bank:
- Go to the menu option ‘Administration’ and select ‘New, Change, Delete User’
- select ‘Delete user’;
- Enter the user ID for the user you want to delete and click ‘Continue’
- Confirm deletion by completing the form
Tip! If you do not know the user ID of the user you want to delete, you will find a list of users by going to the menu choice Administration - Privileges – Manage users
Remember to check whether the user to be deleted also has a corporate card. Overview can be found in the online bank by clicking on the Administration - Manage - Card tab. If the card is to be closed, you can contact us by chat/email in the online bank, or by calling +47 915 04800 and we will help you.
How to delete a user (0:56 min, in Norwegian only)
To delete an administrator in the online bank:
- Go to the menu option ‘Administration’ and select ‘New, Change, Delete User’
- Select ‘I want to delete or change an administrator (requires signature)’. Click "Continue".
- Then enter the contact address of the company and contact information for the contact person. Select "next".
- In the drop-down menu, you’ll get three options. Select “delete user” Enter either the national identity number of the user or the user ID they have entered in the online bank. Enter the first name and last name of the user.
- Changing the administrator requires signing in accordance with the certificate of registration. This can be signed with BankID.
- Check that you have read and accepted the terms and click "Next." A summary will be sent to your email. The agreement is then sent for signing, normally within one business day.
Tip! If you do not know the user ID of the user you want to delete, you will find a list of users by going to the menu choice Administration - Privileges – Manage users
Remember! Check if the user to be deleted also has a corporate card. The administrator in the online bank finds an overview of who has cards by clicking on the tab Administration - Manage - Card. If the card is to be closed, the administrator/CEO or procurist can contact us by chat/email in the online bank, or by calling +47 915 04800 and we will help you.
Delete the administrator in the online bank
If you want to add someone who doesn’t have a Norwegian national identity number or temporary social security number (D-number), we need you to do the following:
1. Fill out the form
Fill out the Service Agreement and sign it according to the certificate of registration.If the person has not already had their identity verified in DNB, a signature sample and certified copy of the new user’s passport must be sent in:
The signature sample (PDF)Open the file in a new tab
- A copy of the passport must be confirmed by either: Notary public, police station, lawyer, auditor, real estate agent, or bank and financial institution.
2. Return the form to us:
You can choose whether to send it in by email or by regular post
- Email: Click ‘Send email’ on the right side of the home page in the corporate online bank
- Regular post:
DNB Bank ASAOperations AccountPO Box 1600 Sentrum0021 Oslo, Norway
In the corporate online bank, we have three different roles. Note that a person can have several roles in combination.
- Administrator: Can create users and administrators, assign rights and order new services for the company.
- Orderer: Can order new services and accounts for the company.
- User: Has read-only access and can be assigned more rights by an administrator.
Tips! Only administrators can add users in the corporate internet bank.
You’ll see who is an administrator on the right of the corporate online bank’s home page.
When logged in to the online bank, administrators can share rights with other users in the accounts.
Do you only want to make a change for one user?
- Go to ‘Administration’ in the main menu. Under ‘Privileges’, choose ‘Accounts’
- Enter the user ID or name and click ‘Search’
Do you want to change multiple users’ rights on one account?
- Go to ‘Administration’ in the main menu. Under ‘Privileges’, choose ‘Accounts’
- Select the account you want to change the rights for and click Search
- You can then change the rights for all users
Tip! If you’re not able to change the rights for a user, check if ‘All users - All accesses’ is ticked. It should no be ticked.
To change this, go to ‘Administration’ - ‘Privileges’ - ‘Manage users’. Remove the tick from ‘All users - All accesses’ and click ‘Save’.
When this tick is removed, you can assign rights to users.
How to change rights for a user (1:13 min)
Authorisation is required to give or receive access to another company’s account.
You can choose whether to only give access to accounts, whether the account can be charged in another online bank and whether the proxy holder can order services and products.
How to do it:
- In the main menu, select ‘Account’. Under the tab ‘Buy and Order’, select ‘Give/Receive Account Authorisation’
- Fill out the information about the proxy or principal, the accounts the company will have authorisation to access, and which rights will be included in the authorisation.
- We recommend that you sign using BankID for a quicker process.
eSigning is sent out after one working day. The authorisation is ready one working day after the signing is complete.
Tips! If you need to provide authorisation but don’t have corporate online banking, the other party must order this from their online bank.
How to give authorisation in the online bank (0:52 mins, in Norwegian only)
Questions and answers
If you cannot retrieve information it may be that you don’t have the correct access/rights. Get in touch with your administrator. You’ll find your administrator on the right hand side when you’re logged in to the internet bank.
If the online bank for the company has been closed, you can call us on +47 915 04800 and we’ll help you with everything you need.
For rented properties in Oslo, Trøndelag, and some municipalities in Vestland and Viken, lawsuits must be filed by bringing the case before the Rent Disputes Committee.
This applies to the following municipalities:
Vestland: Alver, Austrheim, Askøy, Austevoll, Bergen, Bjørnafjorden, Bømlo, Eidfjord, Etne, Fedje, Fitjar, Kvam, Kvinnherad, Masfjorden, Modalen, Osterøy, Samnanger, Stord, Sveio, Tysnes, Ullensvang, Ulvik, Vaksdal, Voss and Øygarden.
Viken: Asker, Aurskog-Høland, Bærum, Eidsvoll, Enebakk, Frogn, Gjerdrum, Hurdal, Lillestrøm, Lørenskog, Nannestad, Nes, Nesodden, Nittedal, Nordre Follo, Rælingen, Ullensaker, Vestby and Ås.
For rented properties in other counties and business premises, lawsuits must be filed to the conciliation board.
The authorisation will be used in those cases where corporate accounts are accessed electronically in a corporate online bank subscription that doesn’t belong to the account owner.
Use this form (PDF, Norwegian) (PDF, Norwegian)Open the file in a new tab
Administrators can easily close a corporate account in the online bank under ‘Account’ – ‘Close account’.
Note: It is not possible to close an account in the online bank if it has payment services such as OCR or cards linked to it. The balance on the account must also be NOK 0. Start a chat in the online bank and we’ll help you.
PS: You cannot close the last account in your customer account. When you want to completely close your customer account, see ‘Would you like to close your customer account?"
We understand that the needs of your business can change over time. If you’re considering closing your customer account, we want to ensure the process is as smooth as possible for you. Read more here.
See also
Corporate online bank
Useful tips and tricks to get the most out of the corporate online bank
File transfer
Error messages, sending and getting payment files in the corporate online bank
Payments
Find answers to your questions about incoming payments, files and payment solutions
ERP and integration
Banking integration, accountants and accounting-approved payments
Contact us
Customer Service Business
Opening hours and telephone numbers
Opening hours and payment deadlines Easter
We have now published payment deadlines and opening hours for telephone and chat for Easter 2025.
Chat
Our chatbot Aino will answer questions 24/7 and can help you with a lot.
If you open a chat in the online bank and Aino doesn’t know the answer, you’ll be able to continue the chat with an adviser during the corporate department’s opening hours.
Notification of unacceptable circumstances
Unacceptable circumstances include circumstances that are in breach of legal rules (laws, regulations etc.), DNB’s written ethical guidelines (Code of Conduct) or ethical norms to which there is broad adherence in society.
For customers who are deaf or hard of hearing
We are available through digital services such as chat and contact forms when you are logged in to the online bank, in addition to text message services.
If these services cannot be used, we can be contacted by telephone using Text telephone 149 (Telenor), Image interpretation service (NAV), and via our appointment booking form above.