Welcome to our help and guidance page for businesses in DNB
Here you’ll find simple and user-friendly information about payments, accounts, online banking and more.
Have a look around, and don’t hesitate to contact us if you need further assistance.
Frequently asked questions
Only administrators can create users.
Add a new user
Du ser hvem som er administrator til høyre på forsiden i bedriftsnettbanken.
How to do it:
Logg inn i bedriftsnettbanken
Klikk på Administrasjon – Administrer: "Bruker"
Klikk på "Legg til ny bruker".
Her får du fire steg du må fylle ut for å opprette en ny bruker i nettbanken
Dersom brukeren du prøver å legge til ikke er legitimert i DNB får du en feilmelding som sier "Denne personen er ikke identifisert hos DNB". I så fall må vedkommende legitimeres hos oss før det kan opprettes en ny bruker.
Følg status:
Vanlig bruker blir lagt til automatisk, legger du til en administrator eller bestiller krever det signatur, du kan følge med på status under "Pågående prosesser".
Rettigheter til konto?
Change to administrator
You can assign a user the role of administrator and/or orderer. The person must be registered as a normal user before you can follow the steps below.
How to change users (1:28 mins, Norwegian)
Go to Administration in the main menu. Under the Buy and order tab, select Manage users
Huk av for "Jeg vil at en bruker skal få administrator/bestiller-tilgang (krever signatur)"
Når du har fullført skjemaet vil du motta en kvittering på hva du har bestilt og avtalen sendes ut til eSignering, normalt innen én virkedag
Endringene vil være klare en virkedag etter signeringen med BankID er fullført
Tip: If you do not know the user ID of the user you want to delete, you will find a list of users by going to Administration - Privileges – Manage users.
Ordinary user
How to delete a user (1:28 min, in Norwegian only)
Select ‘Administration’ in the main menu. Under the Buy and order tab, choose “New, change, delete user”
Huk av for "Jeg er administrator og vil slette en bruker"
Bekreft sletting ved å fullføre skjemaet
Tip: If you do not know the user ID of the user you want to delete, you’ll find a list of users by going to ‘Administration’ - ‘Privileges’ - ‘Manage users’.
Administrator
How to delete an administrator (2:14 min)
Select Administration in the main menu. Under the Buy and order tab, select ‘Manage users’
Huk av for "Jeg vil slette eller endre en administrator (krever signatur)"
I steg 1: Fyll inn kontaktinfo
I steg 2: Velg "slette bruker"
I steg 3: Velg å signere med BankID
Steg 4: Dette er en oppsummering hvor du huker av for at du har lest og akseptert vilkårene (etter du har lest dem).
Ferdig! Hva skjer nå?
Når avtalen er klar for signering med BankID får du en e-post og en SMS fra oss. Normalt innen en arbeidsdag.
Avtalen må signeres iht firmaattest.
Tip: If you do not know the user ID of the user you want to delete, you will find a list of users by going to Administration - Privileges – Manage users.
Delete user
Only one administrator in the online bank can delete a user. You’ll see who your administrator is on the right of the corporate online bank’s home page.
Choose what you want to delete:
User roles explained
In the corporate online bank we have different user roles which will determine what the person gets access to do in the online bank. Note that a person can have several roles in combination.
- Administrator: Decides all access and can administer users.
- Orderer: Can order products
- Ordinary user: Cannot order products or administer users
Tip! You’ll see who is an administrator on the right of the corporate online bank’s home page.
In the corporate online bank we have different user roles which will determine what the person gets access to do.
Choose what you want to do:
Change for one user
Select Administration in the main menu. Under the Rights tab, select Accounts
Skriv inn bruker-ID eller navn
Klikk Søk
Tip: If you’re not able to change the rights for a user, check if you’ve removed the tick for ‘All users - all accesses’.
To do this, go to the Administration menu option, then Administrate and select User. Here, remove the tick for “All users – All rights”, and click Save.
When this tick is removed, you can assign rights to users.
Change for multiple users
Click on Administration in the main menu. Under the Rights tab, select Accounts
Velg kontoen du ønsker å endre rettigheter for og klikk Søk
Du vil så kunne endre rettighetene for alle brukere
Tip: If you’re not able to change the rights for a user, check if you’ve removed the tick for ‘All users - all accesses’.
To do this, go to the Administration menu option, then Administrate and select User. Here, remove the tick for “All users – All rights”, and click Save.
When this tick is removed, you can assign rights to users.
One or more users
When logged in to the online bank, administrators can share rights with other users in the accounts.
How to share rights in the corporate online bank (2:24 mins, in Norwegian only)
Select the one you need:
Accountants
Authorisation is required in order to give or get access to an account in another company. You can choose to give just read-only access, or whether the account can be loaded in another online bank.
How to give authorisation in the online bank (0:52 mins, in Norwegian only)
How to do it:
Select Administration in the main menu. Under the Buy and order tab, select Assign/Receive account authorisation
Fyll ut informasjon om fullmaktshaver eller fullmaktsgiver, kontoene selskapet skal ha fullmakt til og hvilke rettigheter som skal inngå i fullmakten
Velg om avtalen skal signeres med eSignering eller manuelt. Vi anbefaler å eSignere med BankID for raskere prosess
eSignering sendes ut etter en virkedag og fullmakten vil være klar én virkedag etter signeringen er fullført
If you need to provide authorisation but don’t have corporate online banking, the other party must order this from their online bank.
Who will have access to the accounts?
Incoming payment vouchers
You will find incoming payment vouchers in the corporate online bank under the tab Payments - Incoming payments. Select the period and click Search.
You will also find vouchers for both incoming and outgoing payments under New Account information / Recent transactions in the corporate online bank.
Is it regarding an incoming payment with KID (Customer ID) number?
If all incoming payments with KID number in a sum post are not read into the accounting program, it’s most likely that the wrong KID number was entered against the payment.
You’ll need to open the file manually in your accounting program to find the payment details, and then use these to find the sender in the Nets’ Archive in the online bank.
Appendices
The voucher’s location in the online bank depends on how the payment was made.
How to find vouchers (2:43 mins, Norwegian)
How to do it:
Select Account in the main menu. Under the tab Account information select ‘New account information’/‘Recent transactions’
Velg aktuell konto og dato, og klikk "Vis oversikt"
Finn den aktuelle betalingen og klikk på forstørrelsesglasset under Bilag
Finnes ikke bilaget her kan du søke etter bilag i nettbanken under Betaling - Innbetaling, eller i arkivet. Arkivet finner du under Betaling - Arkiv.
Read more about:
I can’t find the year-end statement
If you cannot find the annual statement for the relevant account, contact the administrator in your online bank. You will find a list of the administrators on the right hand side of the start page in the corporate online bank.
Tip! Year-end statements are only produced if earned interest exceeds NOK 1. We recommend that you use your last account statement. This also shows your balance and earned interest in the same way as the year-end statement.
Year-end account statement
How to find year-end statements (1:44 mins, Norwegian)
How to find year-end account statement:
Click on the information button (i) in the top right of the online bank and select Archive
Velg meldingstype Kontoutskrift/Årsoppgave
Velg kontonummer, periode og klikk på "Hent meldinger"
In the archive in the online bank, you’ll find year-end statements going back 10 years.
Annual loan statement
Only administrators in the corporate online bank can retrieve year-end statements for loans. You can see who the administrators are on the right hand side of the online bank start page.
How to find year-end statements (1:44 mins, Norwegian)
How to find annual loan statement:
Click on the information button (i) in the upper right-hand corner of the online bank and select Archive
Velg meldingstype Årsoppgave
Velg organisasjonsnummer, periode og klikk "Hent meldinger"
In the archive you’ll find annual statements going back 10 years.
Credit cards - DNB Corporate Mastercard
Year-end statements are only produced for cardholders with personal liability and who have activated the partial payment option. The year-end statement is sent to the cardholder by regular post.
If you have any questions, get in contact with DNB Corporate Mastercard on tel: 21015001 or email: kundeservice@corporatemastercard.no
Defined-contribution pension/occupational pension - DNB Liv
Information is retrieved from the customer portal to DNB Liv via Other services - Pensions and personnel insurance - Administer agreements. These year-end statements become available during week 4.
How to do it:
Select Reports on the left side in the menu, select Type of report and click on Invoice history/Statement.
Velg ønsket format og tidsintervall
Klikk Lag rapport
NB! The portal is only available for customers who have a pension or personnel insurance with us. If you have any questions or need help with access, you can contact DNB Liv at 915 04800 (08:00-18:00)
Factoring
The year-end statement for factoring is sent by regular post and is not available in the online bank.
Equity trading service/Euronext Securities Oslo (VPS)
All users can download the year-end statement under Other services - Investor services - Mailbox. These year-end statements become available in the archive during week 8.
Can’t get access?
mutual fund
Administrators in the online bank can obtain the year-end statement via Archive - Year-end statement. These year-end statements become available in the archive during week 3.
If the statements are not shown here, they will be sent by regular post as soon as they are produced.
Guarantees
These year-end statements become available in the archive in the online bank during week 4.
If the statements are not shown here, they will be sent by regular post as soon as they are produced.
NB! The year-end statement is only available to administrators. You’ll see who is an administrator on the right hand side in the online bank.
Accounts in other countries
Countries outside of Norway that produce year-end statements send these out by regular post.
If you need help with foreign accounts you’ll find contact information here:
travel insurance
The year-end statement for travel insurance is sent by regular post and is not available in the online bank.
Other year-end statements
annual statement
We’ve put together all the useful tips on this page.
Useful to know:
- Annual statements are only produced if the earned interest rate is more than NOK 50. If the earned interest is below NOK 50, you can use the last bank statement. This also shows the balance and earned interest in the same way as the year-end statement.
- Annual statements are produced if the account balance is more than NOK 50 as of 31/12.
- Annual statements are NOT produced on sub-accounts in a group account system. Only the top account is considered interest on which the bank sends the annual statement.
- Only Norwegian accounts can be found in the annual statement on the online bank.
Select which annual statement you’re looking for:
Bank statements
You’ll find statements in the corporate online bank under the main menu ‘Account’ – ‘Account statements’. You can retrieve account statements going back up to ten years in the Archive.
If you’d like an overall summary of transactions in your account, you can find this by:
How to find recent transactions (2:08 min)
How to do it:
Go to the menu option ‘Account’ and select ‘New account information’/‘Recent transactions’
Velg aktuell konto og dato, og klikk "Vis oversikt"
Her kan du søke opp transaksjoner fra inntil 2 år tilbake i tid, men maksimal søkeperiode er 1 år av gangen.
If you’d like to print or export the information you can do this by clicking ‘Print’, ‘To Excel’ or ‘To CSV’ File at the top of the page.
You can read more on our information page on annual returns and annexes.
Or choose what you want to find here:
Open a security deposit account
A user with an orderer role in a landlord’s online bank can open an account, to do this:
A user with an orderer role can easily open an account themselves in the online bank:
- Go to the menu option Administration – Open account. Select the account type you wish to open
- Under ‘Connection and name’, select the organisation number the account should be connected to
- Under ‘Optional account name’, you can give the account a customised name that will be visible in the online bank
- Check that the address that automatically appears is correct, and change this if you’d prefer another address
- Click ‘Next’, tick to accept the terms and conditions. Select "Open account"
Nå er kontoen opprettet. Den er klar til bruk neste virkedag.
Tips! Remember that you need to assign yourself and other users rights to the new account before it’s visible and can be used.
Close account
Remember to retrieve vouchers and other documentation before you close an account. Most vouchers are deleted when the account is closed, and you will need these for your accounts.
However, statements and annual summaries are available in the internet bank for one year after closure.
A user with an orderer role can close an account themselves in the online bank:
- Go to the menu option ‘Account’ – ‘Close account’
- Select the company, account, date of closure
- Select the account number that the balance and interest should be transferred to and click on ‘Next’
Nå er kontoen avsluttet
Note! You cannot close the last account, you need to terminate the customer relationship with the company.
Open a security deposit account
A security deposit account is set up by the landlord. Please note that both landlord and tenant must be, or become, customers of DNB before the account is opened.
Open a security deposit account
A user with an orderer role in a landlord’s online bank can open an account, to do this:
Klikk på Konto - Åpne konto. Velg Depositumskonto og Åpne depositumskonto
Fyll ut informasjon i skjemaet og klikk Neste. Les gjennom oppsummeringen av bestillingen og vilkårene for depositumskonto
Huk av for at du har lest og forstått vilkårene, klikk Bekreft for å fullføre opprettelsen
Kontoen vil nå bli opprettet
For landlords
How to do it:
Select ‘Account’ – ‘Close account’
Select Security Deposit Account - Close Security Deposit Account. Fill out the information in the form and click Next
Read through the summary of the closure and click Confirm to complete the closure
We’ll contact the other party and inform them that a closure has been requested
If the landlord and tenant cannot agree on the division, both parties must send in a form from the online bank.
Deposit dispute
When the landlord starts the process by submitting a termination first, the tenant will be given a 5-week deadline to document the paid rent or create a case with the Norwegian Board of Entities. For claims of damages, the deadline is 2 weeks. If there is no response, the case is referred to the Rent Disputes Tribunal.
When the Lessee starts the process, the Lessor is given a 5-week deadline for submitting claims. In the event of a claim for outstanding rent, the case is reversed, and the tenant is given 5 weeks to document the payment or raise a case with the Rent Disputes Tribunal. In the event of any claim for damages, the landlord must obtain acceptance or raise a case with the Rent Disputes Tribunal by the original deadline.
Close a security deposit account
Video: How to close a security deposit account (2:18, Norwegian)
Close a security deposit account
When the tenancy is over, the landlord and tenant can close the security deposit account in the online bank.
Are you the tenant/lessor and a retail customer , use this form.
Useful information:
Security deposit accounts must be closed by a person with an ordering role in the online bank.
Both the landlord and tenant should confirm any claims against the deposit by submitting forms with the same amount.
When we have received both forms, the money will be transferred to the tenant’s account after 1-2 working days.
Are you a landlord or a tenant?
Forgotten user ID
If you’ve forgotten your user ID or cannot log in to the corporate online bank, you can switch the online bank from retail to corporate
Click “Log in” in the top right. Enter your national identity number (11 digits)
Velg innloggingsmetoden BankID og logg inn
Trykk på knappen "Nettbank Bedrift". Den finner du i høyre kolonne når du er innlogget i den private nettbanken
Du er nå innlogget i bedriftsnettbanken og finner din bruker-ID til høyre på forsiden under navnet ditt. Den består av to bokstaver og fem tall (for eksempel TB12345)
From DNB
If you have other login options, you can log in to your private online bank and receive a one-time password sent by text message.
Enter your national identity number (11 digits) and select No BankID (code chip + personal code)
Gå til hovedmenyen og velg Innstillinger - BankID - Nytt personlig passord
Følg fremgangsmåten for å få tilsendt engangspassord på SMS
Her er veiledning med skjermbilder:
If you don’t have any other log in options, you can get in touch with us on +47 915 04800.
BankID from another bank
If you’re using BankID from another bank, you’ll need to contact the bank that has issued your BankID. They’ll be able to help you change your password.
Forgotten personal password (BankID)
First we need to know where you got your BankID from:
BankID
Start by clicking ‘Log in’ in the top right-hand corner of the page, fill in your user ID which consists of two letters and five numbers (e.g. TB12345).
You can log in with BankID in two ways. You can switch between these two methods by clicking on “Select other BankID”.
With code device:
- Enter the 6-digit single-use code from the code device
- Enter your personal password consisting of at least 8 characters
Med BankID-app:
- Klikk på varslingen som dukker opp på telefonen for å åpne appen. Har du ikke slått på varslinger må du selv åpne appen
- Godkjenn forespørselen i appen
- Gå til innloggingsvinduet i nettbanken og skriv inn ditt personlige passord på minst 8 tegn
Du er nå logget inn i bedriftsnettbanken
Without BankID
You can only log in without BankID with a DNB code device
Choose the ‘Without BankID’ log in method
Skriv inn engangskode (seks siffer) fra kodebrikken
Du blir nå logget inn
We recommend that you log in with BankID. Remember that you can also use BankID from another bank to log in to the corporate online bank.
There may be several reasons that you can’t log in.
Select the suitable option:
How to order banking integration
Note: Always start your order from your accounting system.
Step 1: Getting started
You or your accountant can easily order banking integration. To order banking integration, you must have a corporate account with us, and you can order by selecting either A or B:
- A) I have my own online bank and your user has ordering rights.
Ask to get order authorisation - B) You are an accountant and have the client’s account authorisation.
Ask for authorisation
- A) I have my own online bank and your user has ordering rights.
Steg 2: Ta i bruk løsningen
Bestillingen starter alltid i regnskapssystemet.
Nedenfor har vi listet opp alle regnskapssystemene som tilbyr digital bestilling av bankintegrasjon i samarbeid med DNB. Trykker du på lenkene kan du lese mer om bankintegrasjon med ditt regnskapssystem.
- 24SevenOffice
- Agendec
- Agro
- Aritma
- Azilium
- BilagSky
- Centiga
- Cloud Booking fra Booktech AS
- Continia
- Cordel
- DNB Regnskap
- Fiken
- Muleum
- Poweroffice GO
- Proline
- Rambase
- Sparebank1 Regnskap
- StyreWeb
- Sumango
- Tripletex
- Uni Micro (med Uni Economy og Uni Økonomi V3)
- Visma eAccounting
- Visma.net AutoPay (med Visma Business, Visma Global, Visma Lønn, Visma.net Financials, Visma.net Expense, Visma.net Payroll, Visma Enterprise, Visma DI, Visma Bluegarden, og Visma Control)
- Xledger
- Zirius
Ta kontakt med din ERP leverandør dersom de ikke tilbyr digital bestilling.
Steg 3: Følg bestillingsløpet i Tjenestebutikken til DNB
Fra regnskapssystemet blir du rutet til DNB sin Tjenestebutikk. Her bestiller du de tjenestene du ønsker og du vil få en kvittering når du har fullført bestillingen.
Nå er bankintegrasjonen på plass innen kort tid!
How to make changes to your bank integration
You can easily make changes to your settings and options for the services, so that they suit your needs.
Bank reconciliation
With the “Bank reconciliation” service, you receive a digital bank statement for automatic reconciliation with the bank. You can add or remove accounts for which you want a bank statement.
Innbetalinger
Med tjenesten “Innbetalinger” får du detaljert informasjon om innbetalinger fra dine kunder for avstemming av kundereskontro. Du kan endre dine KID-alternativ, velge hvor ofte du vil ha informasjon og gjøre andre endringer. Du kan også slette avtaler du ikke trenger lenger.
Guidelines and technical guide
We have created a separate help page for questions about accounting-approved payments (RGB), re-approval in the online bank, payments, notification guides (MIG – Message Implementation Guides) and technical questions for developers.
We’ll help you!
Our payment advisers can answer your questions and are also available for meetings. Call us on telephone number 23 02 10 25 days a week. 09 - 15.
What is banking integration?
Bank integration is a process where you connect your accounting system to your bank accounts to automate and simplify the accounting process. When banking and accounting talk to each other, you’ll save a lot of time on paying bills and doing reconciliations.
Choose what you want to do:
Activate new card
If you have received a new card, this must be activated the first time you use it. You can activate it either in a terminal or by shopping online.
Fysisk betalingsterminal: Sett kortet inn i terminalen og skriv inn PIN-koden din.
På nett: Godkjenn betalingen med BankID. Handler du på nett og brukerstedet ikke lar deg godkjenne med BankID, så vil ikke kortet aktiveres og betalingen heller ikke kunne gjennomføres.
Tips! PIN-koden finner du i din private nettbank.
Corporate card with BankAxept/Visa
If you’ve forgotten the PIN for the corporate card, you’ll find it in the private mobile banking app or online bank. You’ll find it under Settings and Show PIN in the main menu.
You don’t need a retail customer account in DNB to show your corporate card’s PIN. All you need is BankID or BankID on mobile.
Corporate card with BankAxept/Visa
There are several ways to block corporate cards:
Private mobile banking app or online bank:
You can block the company card in the retail mobile banking app under the heading Me - Cards, or in the private online bank under Banking and loans - Block or unblock cards.
You can log in to the online bank yourself even if you don’t have a retail customer relationship with us.
DNB Bedrift-appen:
Du kan enkelt sperre bedriftskort i DNB Bedrift-appen.
Start en chat med oss:
Logg inn i bedriftsnettbanken og start en chat, så kan vi sperre bedriftskortet ditt.
Merk: Det er kun administrator i nettbanken, daglig leder eller kortholder som kan sperre kort.
Can’t log in?
Call us on +47 915 04800 to block a card.
Corporate card with BankAxept/Visa
We offer two different debit cards. A corporate card with Visa (Visa Business) which can be used to pay online and abroad, and corporate card with BankAxept that can be used to deposit or withdraw money.
Select the one that applies:
DNB Corporate Mastercard
You can easily find your PIN code in the Corporate Card app under the Services menu option.
You can also block and order a new card in the app.
You can contact DNB Corporate Mastercard customer services on +47 21 01 50 40.
Which card does it concern?
Create eFaktura (eInvoice)
eFaktura (eInvoice) for a company is slightly different to the version for private individuals. An agreement must be set up that enables you to receive eFaktura (eInvoice).
When this is in place, you can give your organisation number to the suppliers and ask them to send you an eFaktura (eInvoice).
You can change the date of the eFaktura (eInvoice) deduction in the corporate online bank under Payments - Payments Summary. Click on the pencil to the right of the payment to change the due date.
If you’d like to change the withdrawal date for future payments, you’ll need to contact the merchant.
eFakturas (eInvoices) are deducted from the account you designate when you confirm the payment. If you do not make any changes, the payment will be deducted from your primary account.
You can change the primary account in the corporate online bank under Administration - Personal settings - Accounts.
Make a change to an eFaktura (eInvoice)
Note: There is no amount limit on eFaktura (eInvoice).
What do you want to change?
Cancel eFaktura (eInvoice)
If you don’t want to receive eFaktura (eInvoice) from a supplier, you need to contact the supplier directly.
If you’d like to remove the option for receiving eFaktura (eInvoice) in the corporate online bank, you need to contact us by starting a chat with us in the corporate online bank.
Note: The copies of previous eFaktura (eInvoice) will not be available after an eFaktura (eInvoice) is closed. You should therefore download anything you need before closure.
Problems
Sending eFaktura (eInvoice): The administrator must first check whether you have access to eFaktura in the corporate online bank. Rights are granted under Administration - Privileges - eFaktura (eInvoice).
Receiving eFaktura (eInvoice): To be able to receive eFaktura, the administrator must give you access to eFaktura in the corporate online bank. The administrator can assign rights under Administration - Privileges - eFaktura (eInvoice). In addition, you must order the service to be able to receive eFaktura (eInvoice).
Received eFaktura (eInvoice) can be found under Payment - eFaktura (eInvoice).
Copy of the sent and completed/paid eFaktura (eInvoice) can be found in the eFaktura (eInvoice) archive under Payment - eFaktura (eInvoice) Corporate.
A copy is available in the eFaktura (eInvoice) archive for 16 months.
What’s the difference?
In eFaktura 1.0, an invoice recipient declares itself active for each invoice issuer in a payment platform (often the online bank or mobile banking app).
This solution was also called “Yes please to confirmed/JTTB”. In eFaktura 2.0 the invoice recipient gives a general acceptance of eFaktura (eInvoice). This solution is also called “Always eFaktura/Yes please to all/JTTA”.
What do you need to do as the issuer?
If your company is an invoice issuer and is sending invoices in the old format, you should contact your accounting system supplier and/or digital invoice filing system (submitter). The supplier must be familiar with the change, and most have solutions already ready to handle this.
If you issue and submit yourself, you’ll need to contact your IT department.
What are the advantages?
As the issuer, you can immediately send the first invoice as an eFaktura, and you can easily send reminders and collection notifications.
The eFaktura is always sent to the correct legal recipient. eFaktura 2.0 gives your company the potential for increased volumes of eFakturas, better quality of incoming payments and increased digitalisation – which is better for the environment.
For the consumer, eFaktura (eInvoice) offers a better customer experience from the very first eFaktura. Many companies also confirm that they remove unnecessary costs by streamlining procedures, and they get paid more quickly by their customers.
What happens if I don’t do anything?
If, as an issuer/submitter, you have not made the necessary changes before 01.03.24, you will not be able to send eFaktura (eInvoice) to consumers after the clean-up date.
This also applies to your accounting system provider. The issuer must then find other distribution channels to forward invoices to the consumer.
Find out more about eFaktura (eInvoice) 2.0
As of Q1 2021, 3.4 million recipients of eFaktura (eInvoice) 2.0 and around 95 per cent of all eFaktura recipients have made a general acceptance of eFaktura.
eFaktura 2.0 gives your company the potential for increased volumes of eFakturas, better quality of incoming payments and increased digitalisation – which is better for the environment. For the consumer, eFaktura (eInvoice) offers a better customer experience from the very first eFaktura. Many businesses also confirm that they remove unnecessary costs by streamlining procedures, and they get paid more quickly by their customers.
Transfer to eFaktura (eInvoice) 2.0
Through Bits (the banking and finance industry infrastructure company), the banks have decided that eFaktura 1.0 should be phased out on 01/12/2021. This clean-up includes all banks. This means that as an issuer and/or submitter of eFaktura B2C payment demands, and if you’re still sending eFaktura 1.0, you must change the format to eFaktura 2.0.
What would you like to read about?
Help pages
Useful shortcuts
Are you stuck in the online bank?
Here are some simple step-by-step guides and videos on the most frequently asked questions related to e.g.:
- Logging on
- payment and documentation
- users, authorisation and privileges
Contact us
Customer Service Business
Opening hours and telephone numbers
Opening hours and payment deadlines Easter
We have now published payment deadlines and opening hours for telephone and chat for Easter 2025.
Chat
Our chatbot Aino will answer questions 24/7 and can help you with a lot.
If you open a chat in the online bank and Aino doesn’t know the answer, you’ll be able to continue the chat with an adviser during the corporate department’s opening hours.
Notification of unacceptable circumstances
Unacceptable circumstances include circumstances that are in breach of legal rules (laws, regulations etc.), DNB’s written ethical guidelines (Code of Conduct) or ethical norms to which there is broad adherence in society.
For customers who are deaf or hard of hearing
We are available through digital services such as chat and contact forms when you are logged in to the online bank, in addition to text message services.
If these services cannot be used, we can be contacted by telephone using Text telephone 149 (Telenor), Image interpretation service (NAV), and via our appointment booking form above.